Knowing how to build positive relationships is a valuable skill. As a leader, positive relationships ensure success. You cannot achieve goals if colleagues are not willing to reach them with you.

This self-study course explores four aspects of effective working relationships: building positive relationships, managing relationships, how to manage conflict and how to build a positive relationship with yourself.

Aims and outcomes

• Understand how to build rapport.
• Evaluate and adapt positive non-verbal communications.
• Set boundaries with assertiveness.
• Learn about perceptual positioning and how it can help you understand viewpoints.
• Identify common causes of conflict and proactive ways to resolve conflict within teams using transactional analysis.
• Explore the concept of self-esteem and how to build a healthy self-image and positive habits to support your own wellbeing and relationship with yourself.

Author: Julia Seymore